For same-day deliveries
Once our courier is on their way, you'll receive three text messages: One letting you know we're on the way, one letting you know we're almost there, and one letting you know we've arrived.
For Xpresspost and Regular Parcel deliveries
You'll receive an email with a tracking number once we've processed and dropped your order off with the courier. You can track your shipment through tracking.getmysupply.co, or through the primary tab in your My Account dashboard.
DO NOT contact Canada Post directly if you have any questions about your shipment. Contact us via life chat or email us at [email protected] with your question. We'll take care of anything you need or are concerned with.
Pro tip: Once your order is placed and we fulfill it, you will automatically receive tracking information and shipping updates via email. These are the updates you can expect:
Order Complete means we’ve packed it, and are getting ready to drop it off with our courier. This is a bittersweet moment for us, as we send our babies off to the curious and conscious. We know you’ll provide them with a great home, and give them purpose.
Order in Transit means we’ve dropped it off and it’s with our courier, ready to ship. This email contains your tracking #, a tracking link, and other information provided by courier.
Order Delivered means it’s somewhere out there, making its way towards you. This email contains your tracking #, a tracking link, and other information provided by courier.
Order Received means you got it!