Don't contact Canada Post directly.

It's likely that the postal employee has placed it in the wrong mailbox, or they have scanned in all of their packages as “delivered” before actually doing so. If you have not received the shipment 24 hours after receiving the “delivered” notification, contact us and we will exhaust every option available with the post office.

If it's unrecoverable, we'll send you a replacement free of charge. 🤗

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