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❓ General FAQs
❓ General FAQs
Our shoppers' most frequently asked ordering, payment, shipping, and delivery questions.
14 articles in this collection
Written by
Will Reid
Christmas and New Year's Eve holiday schedule (2021).
What to expect during the holidays, plus Canada Post's guidelines.
Written by
Will Reid
Updated over a week ago
Ordering.
How do I sign up for a My Supply Co. account?
A step-by-step guide to signing up with us.
Written by
Will Reid
Updated over a week ago
Do I need to sign up to make a purchase?
Short answer: yes.
Written by
Will Reid
Updated over a week ago
What are your business hours?
What to expect from our customer support and operations teams.
Written by
Will Reid
Updated over a week ago
What are the benefits to ordering cannabis online?
5 reasons to buy weed online.
Written by
Will Reid
Updated over a week ago
Is it safe to order cannabis online?
Everything you need to know about your right to order cannabis online.
Written by
Will Reid
Updated over a week ago
Payments.
How do I pay for my order?
Step-by-step instructions for sending in your payment.
Written by
Will Reid
Updated over a week ago
How much does shipping cost?
A super short guide to My Supply Co. shipping fees.
Written by
Will Reid
Updated over a week ago
Shipping and Delivery.
How will my order be packaged and shipped?
Everything you need to know about our packaging and discretion.
Written by
Will Reid
Updated over a week ago
Will I get a tracking number?
Written by
Will Reid
Updated over a week ago
When will my order be processed and shipped?
Written by
Will Reid
Updated over a week ago
Why does my package require a signature?
TL;DR: For your protection.
Written by
Will Reid
Updated over a week ago
My package is late/hasn't arrived. What do I do?
Breathe easy — we have your back.
Written by
Will Reid
Updated over a week ago
Canada Post says "Successfully Delivered," But I haven't received the package?
What to do when Canada Post does a thing.
Written by
Will Reid
Updated over a week ago