❓ General FAQs

Our shoppers' most frequently asked ordering, payment, shipping, and delivery questions.

14 articles in this collection
Written by Will Reid

Same-day delivery is ending. Here's why.

Ends September 27

Written by Will Reid
Updated this week

Ordering.

How do I sign up for a My Supply Co. account?

A step-by-step guide to signing up with us.

Written by Will Reid
Updated over a week ago

Do I need to sign up to make a purchase?

Short answer: yes.

Written by Will Reid
Updated over a week ago

What are your business hours?

What to expect from our customer support and operations teams.

Written by Will Reid
Updated over a week ago

What are the benefits to ordering cannabis online?

5 reasons to buy weed online.

Written by Will Reid
Updated over a week ago

Is it safe to order cannabis online?

Everything you need to know about your right to order cannabis online.

Written by Will Reid
Updated over a week ago

Payments.

How do I pay for my order?

Step-by-step instructions for sending in your payment.

Written by Will Reid
Updated over a week ago

How much does shipping cost?

A super short guide to My Supply Co. shipping fees.

Written by Will Reid
Updated over a week ago

Shipping and Delivery.

How will my order be packaged and shipped?

Everything you need to know about our packaging and discretion.

Written by Will Reid
Updated over a week ago

Will I get a tracking number?

Written by Will Reid
Updated over a week ago

When will my order be processed and shipped?

Written by Will Reid
Updated over a week ago

Why does my package require a signature?

TL;DR: For your protection.

Written by Will Reid
Updated over a week ago

My package is late/hasn't arrived. What do I do?

Breathe easy — we have your back.

Written by Will Reid
Updated over a week ago

Canada Post says "Successfully Delivered," But I haven't received the package?

What to do when Canada Post does a thing.

Written by Will Reid
Updated over a week ago