❓ General FAQs

Our shoppers' most frequently asked ordering, payment, shipping, and delivery questions.

14 articles in this collection
Written by Will Reid

Christmas and New Year's Eve holiday schedule (2021).

What to expect during the holidays, plus Canada Post's guidelines.

Written by Will Reid
Updated over a week ago

Ordering.

How do I sign up for a My Supply Co. account?

A step-by-step guide to signing up with us.

Written by Will Reid
Updated over a week ago

Do I need to sign up to make a purchase?

Short answer: yes.

Written by Will Reid
Updated over a week ago

What are your business hours?

What to expect from our customer support and operations teams.

Written by Will Reid
Updated over a week ago

What are the benefits to ordering cannabis online?

5 reasons to buy weed online.

Written by Will Reid
Updated over a week ago

Is it safe to order cannabis online?

Everything you need to know about your right to order cannabis online.

Written by Will Reid
Updated over a week ago

Payments.

How do I pay for my order?

Step-by-step instructions for sending in your payment.

Written by Will Reid
Updated over a week ago

How much does shipping cost?

A super short guide to My Supply Co. shipping fees.

Written by Will Reid
Updated over a week ago

Shipping and Delivery.

How will my order be packaged and shipped?

Everything you need to know about our packaging and discretion.

Written by Will Reid
Updated over a week ago

Will I get a tracking number?

Written by Will Reid
Updated over a week ago

When will my order be processed and shipped?

Written by Will Reid
Updated over a week ago

Why does my package require a signature?

TL;DR: For your protection.

Written by Will Reid
Updated over a week ago

My package is late/hasn't arrived. What do I do?

Breathe easy — we have your back.

Written by Will Reid
Updated over a week ago

Canada Post says "Successfully Delivered," But I haven't received the package?

What to do when Canada Post does a thing.

Written by Will Reid
Updated over a week ago